Point of Sale (POS) Glossary
A walk-in or guest customer is a patron who does not have an appointment, reservation, or an account with a business. Transactions for a guest customer may be processed by a point of sale system without being attached to an account specifically for that person. This may make processing a return in the future more difficult, and a store’s policies and procedures might require a guest customer to retain their receipt, while that might not be necessary for someone whose purchases were logged on their account.
Point of sale systems often keep track of retail customers for advertising, sales history, notes, rewards, returns, and other purposes. Restaurants and service businesses may also use customer accounts to record a guest’s appointments.
Generally, merchants prefer to keep track of specific customers, but walk-ins are welcomed too.
Customers love promotions! Buyers are often pulled in by one deal and wind up buying regularly priced merchandise in addition to, or sometimes instead of your discounted items.
An eCommerce website is open 24/7 and accessible from all over the world. Being online and having physical store opens your business to a global market.